Refund policy

1. Return Policy:

Return Period:
You may return products within 30 days from the delivery date. Please ensure your return request is initiated within this time frame.

Eligibility Criteria:

  1. The return request must be made within 30 days of delivery.
  2. The product must be unused, unopened, and in its original packaging .
  3. If the return is due to personal preference (dislike or quality concerns), the customer will bear the return shipping charges. Alternatively, customers may return the product to our warehouse at their own expense.
  4. Bulk orders (5 or more quantities) are non-returnable.
  5. For products purchased via a third-party platform, the return/replacement policy of the respective platform will apply.

Damaged, Defective, or Incorrect Products:
If you receive a damaged, defective, or incorrect product, you have 30 days to request a return or replacement. While we are not responsible for transit-related damages, we encourage you to contact our support team within the return window for assistance.

Return Process:

  1. Contact us via sales@exhaleplay.com or call us at +91 80767 06248, providing your order number, product name, and reason for return.
  2. If the item is faulty, incorrect, or damaged, Exhale  will cover the return shipping costs.
  3. Once your return is approved and received at our warehouse, a refund or replacement will be processed.

2. Cancellation Policy:

Order cancellation is allowed within 24 hours of purchase or before the order is shipped. To cancel, please contact us at +91 80767 06248 or email sales@exhaleplay.com.

  • If the order has already been shipped and you still wish to cancel, the return shipping cost will be borne by the customer.
  • For prepaid orders, a refund will be initiated immediately upon cancellation from our end.

3. Replacement Policy:

We strive for customer satisfaction! Here’s how our replacement process works:

Eligibility:

  • Products are eligible for replacement within 30 days of delivery if they are defective, damaged, incorrect, or incomplete.
  • Once approved by our support team, we will arrange a pickup. After receiving and verifying the returned item, we will ship the replacement.
  • For assistance, contact us at +91 80767 06248 or sales@exhaleplay.com

Quality & Product Information:

  • We take pride in offering high-quality products with detailed descriptions, including dimensions and learning benefits.
  • Returns or replacements due to personal preference (e.g., theme, design, or subjective quality assessment) will not be accepted.
  • Please review all product details before purchase. Need help? Feel free to reach out!

4. Refund Policy:

Refunds for Returns:

  1. Once the returned item is received at our warehouse and passes a quality check, we will initiate the refund.
  2. For COD orders, customers must provide bank details for processing the refund.
  3. For prepaid orders, the refund will be credited to the original payment source.
  4. Refunds typically take 7-14 days to reflect in the bank account.

Refunds for Order Cancellations:

  1. Once an order is cancelled and updated in our system, we will initiate the refund to the original payment source.
  2. It may take 7-14 days for the amount to reflect in your account.

For any queries, feel free to reach out—we’re happy to assist!